This course enables students to explore the use of systemic thinking theories and methods to make sense of complex situations and engage a group of divergent people to design and test ideas for improvement. The conceptual underpinnings of the course are rooted in the notion that simplifying complexity leads to unintended and unknown consequences that can threaten the sustainability of organizations.

Through experiential exercises, readings and lectures, students study the theory of complexity and the value of a systems perspective as leaders in business and society. Essential techniques such as Conversation Mapping, WindTunneling® and Conceptual Modeling allow students to confidently help organizations take a systemic approach to complexity management. The power of story to enhance working with complexity is also woven throughout the course material.